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Frequently Asked Questions
You can expect to feel listened to, spoken to with kindness and be a decision maker in your own care when you are a client of Proactive Health and Movement.
What makes us different at Proactive Health & Movement is that we really care. We understand that the most important aspect of any health care experience is the relationship that you have with your practitioner and we understand that trust is an important element of our practice.
Our practitioners are also at the leading edge of health care because they up to date with current practice, are passionate about what they do.
Trust and relationship are at the core of our practice and because of this you can expect to feel listened to, spoken to with kindness and be a decision maker in your own care when you are a client of Proactive Health and Movement.
Our team of Podiatrists and Physiotherapists are committed to empowering all of our clients to understand why painful conditions arise. For this reason we will often perform an assessment on many other areas of the body to understand more and get you the best outcome.
It is not uncommon to assess a large majority of the body for a specific problem. Eg: A foot, ankle, leg, knee, hip and spinal assessment may be completed for a painful knee. It is also standard practice to assess the spine, hips, legs, knees, ankles and feet for a painful foot.
For this reason we ask you to wear what will help your therapist see and assess your body. Athletic shorts or leggings are ideal for lower limb problems and singlets are ideal for upper limb and back problems.
Changing rooms are onsite for your convenience.
No. You do not need a referral to see a Psychologist, Physiotherapist, Podiatrist or a Remedial Massage Therapist.
Clients with support or claims through Work Cover, DVA, or EPC (Medicare) will require a GP referral to claim at the time of their appointment.
There is sufficient parking within short walking distance of our treatment rooms. In high volume times the parking within close proximity of our entrance can be full. In these times we recommend parking on the right side of the building where you will find many more parking options.
Psychology, Podiatry, Physiotherapy and Remedial Massage Consultations are covered by health insurance with on the spot claiming. In some cases, treatment for Psychology, Podiatry and Physiotherapy may be partially covered by Medicare with an eligible referral from your GP. To find out more about the value of a consultation, please call our Client Experience Officers who will only be too happy to help.
You can make an appointment by calling our Client Experience Officers on 52981147 or you can book online by clicking here.